State Farm® Insurance Agent JoAnne K Coates

"When explaining to Demetria B. Anderson that I had not received an email confirmation of my cancellation, I would appreciate the opportunity to finish without interruption, as it may otherwise come across as dismissive and unprofessional. While I did receive an email shortly afterwards noting our conversation, it was not a formal cancellation notice that an Insurance company normal sends. I was trying to clarify to Demetria that most insurance companies prioritize email confirmations, as USPS mail can occasionally be unreliable due to recent challenges. I realize I may have been thorough in my explanation, but I felt it was important to convey this. So just be mindful of how you communicate with customers because insurance is not inexpensive. With that said I mean this with no ill intentions have a very blessed afternoon."

"I was a former State Farm client for almost seven years. I switched to another carrier for economic reasons. Needless to say, it did not turn out to be economically beneficial for me. I decided to return to State Farm at another location closer to my home. On walking into the office of Ms. Demetria Anderson, I was greeted by a most genuine and welcoming smile. On explaining my situation to her, I was provided with enough information to gain knowledge to make my decision and choices to definitely return t State Farm. She answered all my questions and/or concerns to my satisfaction. She is very professional and knowledgeable in her field, which afforded me a substantial monetary savings from the company I left. Thank you sincerely Ms. Anderson and continued blessings!"

"Ms. Joanne Coates exempfies excellence!! I worked with lots of agents over the years by far Ms.Coates is the best. She listens, to me describe my needs. Professional and intelligent in describing financial and insurance products offered by State Farm. Delightful and kind personality and demonstrated experience in the insurance and financial markets. Addressed all my additional questions relate to cost and pricing for whole life insurance and financial investment products. Ms. Coates is very responsive, ensureing that I was comfortable in my insurance and investment products selection. Provided longterm and short term cost and pricing analysis. I will definitely refer Ms.Coates to other family members, friends, coworkers and colleagues."

"The best agent that I could ask for, very thorough, patient, and she followed up to make sure that my needs were met."

"I love the service I receive from this Statefarm agency. I can ALWAYS count on Mrs. Paula to help me with any questions or add on coverage for my policy. Thank you so much Mrs. Paula for having excellent customer service, always answering my questions, and helping me with my policies. I really enjoy talking with you whenever I call. I also love your accent, it's delightful to hear along with your calm voice soothing voice. Love you always, Monica Roberts"

"I’ve done a lot of business with different insurance agencies for over 20 years. By far Joanne K Coates agency is the best! For years Demetria has assisted me with all of my insurance needs and every single time I’ve been treated with the utmost respect. Everyone there makes you feel like your business is top priority. There has been times when I’ve needed policies written in a quick turnaround and every time this agency has delivered. Each time i’ve purchased a policy, the agency has gone beyond the call of duty by providing me with a number of options to choose from. Joanne K Coates agency is a true example of top tier service."

"Joanne Coats along with her team Mr. Messiah by far the most professional insurance encounters I’ve ever had. I have had a number of products, and each one has been explained to me in great detail, executed with professionalism and empathy, and they are always available to answer questions no matter how big or small. I definitely trust them with my business, and so should you."

"Paula is the friendliest beautiful genuine person you will find, I actually enjoy talking to her when I call!"

"I just bundled my car and homeowner's insurance with Demetria Anderson. She is professional and informative. I feel good about my purchase."

"JoAnne Coates is the best agent ever! She goes above and beyond to make sure my family is fully covered. Her office is professional and knowledgeable. She and her staff delivers excellent customer service. She is the epitome of a good neighbor and is always there!!"

"Joanne Coates has been my State farm agent for 17 yrs. She is very knowledgeable and has been a great help in explaining my policy and answering all of my questions. I would definitely recommend anyone to her."

"I have been as customer for @ 25 years… this agent has served me well…. She has made me comfortable enough to ask dumb questions regardless of what it is ….. she literally is the face of “Like a good neighbor”… she has provided my family and I with the best insurance service ever."

"I have known Joanne for over a decade and she is the consummate professional. I have a couple products with Ms. Coates and her courteousness is only outshone by her knowledge of the insurance industry. She cares about her customers and takes the time to truly understand your needs. If you are looking for insurance products I highly recommend Joanne Coates."

"I recently spoke to my State Farm Agent JoAnne K Coates regarding my policy. I’ve been her customer for more than 20 years and can’t express my gratitude for who you are as a person and what you do for your customers. Thank you for always being a good neighbor."

"I am a single mother of 6 kids. A representative from this office called me to try and get me to switch from my current car insurance to this one. I kept saying no thank you, I'm all set but he just kept pushing and pushing. Because he claimed he could reduce my monthly payment by 30.00, I finally said okay. After doing everything they processed the 1st payment. Then about 30 minutes later he called me back and said "I forgot to tell you on the call, you only qualify for this lower rate if you get the device installed in your car to monitor your driving". I said no thank you ,please cancel my policy and refund me my payment. That was back in early March. I still have not received a refund."

"The customer service is amazing. Victoria was extremely helpful."

"I am very pleased with the professionalism and attention Joanne gives to all of my insurance policy concerns. She goes the second mile to assist me and this is why I stay with her as my agent! Well done Me Coates!"

"JoAnne Coates, is very professional and cares about servicing her clients to the fullest of satisfaction. She does not leave any questions unanswered and very transparent about rates and coverage necessary to make the best choices. Her experience in this field stems to over 2 decades which makes one feel very comfortable that one is getting the best quality and knowledge on insurance products , and Finanal products out there. I give JoAnne 5 stars! Please stop by and experience her excellent service for yourself"

"#1 insurance"

"Professional and friendly."

"Expert service Experienced, always available, Very detail oriented, Great staff, available even when She's busy with other matters, she makes the needed calls to ascertain what you need to get your insurance needs met for Auto and/ or Renter's insurance....I have been a client for 10 years. You need this Experience for you your family and business needs."

"So luv"

"If you need home.auto insurance.joanne is the lady take care of you and all your insurance give her a call tell her tony sent ya."

"great place, everyone was so helpful patient and polite"

"Domonique is doing a great job.....Any question i need asking she helps me out !!!!"